Even if you are already looking forward to your holiday, unfortunately something unforeseen can always come up. Cancellations are not nice for either side, but we always try to find a good solution for our guests.
You have the option of taking out hotel cancellation insurance with us. Please make use of it to save yourself unnecessary costs and effort!
up to 3 months before departure = no cancellation fee
3 months to 1 month before departure = 40% of the booking price
4 to 1 week before departure = 70% of the booking price
in the last week before departure = 90% of the booking price
If you would like to take out travel cancellation insurance for your protection, you have two options here:
Hotel cancellation with 20% deductible: https://start.europaeische.at/hos?AGN=10020220
Hotel cancellation PLUS: https://start.europaeische.at/hospl?AGN=10020220
In the case of cancellations, the general terms and conditions of the hotel industry apply (https://www.hotelverband.at/down/AGBH_061115.pdf)